Shipping policy
Albatross Golf – Shipping Policy
Effective Date: 5 August 2025
At Albatross Golf, we are committed to ensuring that your order is delivered securely, promptly, and in premium condition. This Shipping Policy outlines the terms and conditions regarding order processing, delivery times, and shipping information.
1. Shipping Destinations
We currently ship to the following locations:
• United Kingdom (Mainland and Northern Ireland)
• Selected international countries (availability shown at checkout)
If your location is not available during checkout, please contact us at info@albatross-golf.co.uk for assistance.
2. Order Processing Time
• All orders are typically processed within 1 to 2 business days, excluding weekends and UK public holidays.
• During peak periods such as product launches or holidays, processing times may be slightly extended. Customers will be notified if delays occur.
3. Estimated Delivery Times
|
Region |
Estimated Delivery Time |
|
United Kingdom – Standard |
2 to 4 business days |
|
United Kingdom – Express |
1 to 2 business days |
|
Europe |
4 to 7 business days |
|
Rest of World |
7 to 14 business days (varies) |
These are estimated delivery windows. Delays may occur due to factors such as customs inspections, courier delays, or local disruptions.
4. Shipping Charges
• United Kingdom: All UK orders qualify for free standard shipping.
• International: Shipping charges for orders outside the UK are calculated at checkout based on destination and order weight.
All shipments include tracking as standard.
5. Packaging
All products are carefully packaged to protect the garments and ensure a premium unboxing experience.
6. Customs, Duties, and Taxes (International Orders Only)
International orders may be subject to customs duties, taxes, or other import charges upon arrival. These are:
• Not included in the item or shipping price
• The responsibility of the customer
• Collected by your local customs authority, where applicable
Albatross Golf is not responsible for customs delays or additional charges.
7. Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking information. Please use the provided link to monitor your delivery.
8. Failed Deliveries and Return-to-Sender Parcels
If an order is returned to us due to an incomplete address or failed delivery attempts:
• We will contact you to confirm a corrected address
• Additional delivery charges may apply
Please ensure all shipping details are accurate at the time of ordering.
9. Delayed or Lost Shipments
If your order is delayed beyond the expected delivery window or appears to be lost in transit, contact us at info@albatross-golf.co.uk with your order number. We will investigate the issue with our delivery partners and take appropriate action.
10. Contact Information
For all shipping-related enquiries:
Email: info@albatross-golf.co.uk
Instagram: @albatross.golfofficial